Mac Computer Repair Manual

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It has been very frustrating working with Office 2016 for Mac. I provide support to small business users. I upgraded one user at a client to Office 2016 for Mac the day Office 2016 for the Mac it was released.

(Based on my recommendation, they are now planning to migrate all their users to Office 365. They have a mix of Macs and Windows PCs, with a Windows 2012 Server.)

The reason for upgrading the user to Office 2016 for Mac was that he was having so many problems with Outlook 2011 for Mac. After upgrading to Office 2016 for Mac it has been one problem after another. This iMac computer is relatively new. The user migrated from a previous computer about a year ago. The previous computer had Office for Mac 2008 installed, originally, which was then upgraded to Office 2011 for Mac. I upgraded the user to Office for Mac 2016 in hopes of fixing the performance issued they were experiencing with Office 2011 and the problems of email messages not being delivered in a timely manner. The user had to restart Outlook 2011 multiple times during the day to receive new message. Occasionally, he needed to restart his Mac computer, the restart Outlook 2011 to begin receiving email messages. They use gmail for their company mail. The plan is to move to Exchange 365 from Gmail as part of the Office 365 deployment.

The user with the problem is automatically receiving Office 2016 for Mac updates

The user recently updated the OS to El Capitan, 10.11.

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Outlook 2016 for Mac had been relatively stable for the past couple of weeks. It appears the problems started after the user allowed the Mac to update to El Capitan, OS/X 10.11. After that update, Outlook 2016 for Mac began crashing.

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Here's the most recent action taken:

- On Oct 9:

- Verify that Time Machine backups are active and current (they are).

- Export all data from Outlook 2016 for Mac to .olm file.

- Completely uninstall Office 2016 for Mac

- Completely uninstall Office 2011 for Mac

- Completely uninstall Office 2008 for Mac

- Reinstalled Office 2016 for Mac.

- Imported data from .olm file. Profiles appear to not have been imported. No email or contacts visible in Outlook 2016 for Mac.

- Restored Time Machine backup of this folder/files (restored backed up files from Oct 8, the day prior to the above work):

- Users > Libraries > Group Containers > UBF8T346T9.Office > Outlook > Outlook 15 Profiles > *.*

- Launched Outlook. Received a message saying the Outlook database needs to be repaired. Started the repair operation. There is no indication of what the Mac is doing. Outlook appears to be running. I see a new folder:

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- Users > Libraries > Group Containers > UBF8T346T9.Office > Outlook > Outlook 15 Profiles > Main Profile - rebuilding.

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- I see activity in this folder. There is nothing to tell me how long this repair may take. No progress bar; No spinning beach ball; nothing. THIS is very frustrating!

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- I'm afraid to shut down the Mac until I know the repair is complete. But, there is nothing to tell me if the repair is even taking place.

- Why is there no dialogue box about the repair process in action?

What more can I do to get this customer productive again!!?? This user is the general manager of the company and cannot be without email and needs his contact information.

Temporarily, I've got him using Gmail's webmail.

Help!!!

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